Your VMS, SLA system and vendor scorecards each show part of the picture. None of them measures the work itself.
On a representative $50M–$100M outsourced footprint, a 10–30% effort or leakage variance can represent $10M–$30M+ of annual value at stake.
Illustrative model based on outsourced contract value and potential variance; not a customer-specific result.
ProHance doesn't replace your VMS, SLA systems or vendor reports. It adds the one thing they don't measure: the work itself.
Billed hours against productive hours, in dollars.
Delivery against target, measured independently, not self-reported.
What each vendor delivers, not just how long they worked.
Finance, Delivery and Vendor Management each get their own lens on one measured dataset, so the numbers agree before the meeting starts.
Beyond billed cost: the financial impact of utilization and effort.
Calls, document handling and meetings are part of delivery. ProHance measures work on and away from the system, so off-screen work is never counted as idle.
Expected hours come from the shifts and schedules your teams actually run, 24/7 included.
The Vendor Health Score ranks performance, not size: every vendor on the same scale.
Nothing for vendors to install. Runs inside your own environment, so data residency stays under your control.
Independent measurement, translated into business value.
It's the practice of governing outsourced and contingent delivery on evidence: measuring the work vendors actually deliver and connecting it to cost, capacity and SLA performance. Most programs manage contracts and invoices well but have no independent measure of the work in between.
A VMS manages requisitions, contracts, rates and invoices: what was agreed and what was billed. ProHance measures the work behind those invoices and runs alongside your VMS, so the two answer different questions.
None. Utilization and idle capacity are available as soon as ProHance is running. Adding your rate cards turns effort gaps into dollar figures, and adding SLA and output data completes the Vendor Health Score.
BPO, IT services, shared services and global capability centers, across onshore, offshore and multi-vendor programs.
Most organizations start with a single vendor. Existing ProHance customers can see the Delivery view immediately, and a first effort-gap figure typically follows within the first weeks.
One performance picture Finance, Delivery and Vendor Management can all decide from.
